BT Job Application

BT Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete BT job application, all you need to do is to read the article and follow the necessary steps.

BT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services. BT controls a number of large subsidiaries. BT Global Services division supplies telecoms services to corporate and government customers worldwide, and its BT Consumer division supplies telephony, broadband, and subscription television services in Great Britain to around 18 million customers. In January 2016, BT acquired EE for £12.5 billion.

BT Job Application

Apply Online BT Jobs

The rest of the article includes the detailed information about BT hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Specialist Security Systems

The individual will lead security assurance activities to protect BTs global IT networks and systems and its customers against cyber security threats and risks. Tasks may include software compilation and validation, network and supply chain security risk assessment, analysis of both software and hardware to identify security weaknesses, and installation/maintainability of network equipment.

What you’ll be doing

  • To undertake testing and validation of software and hardware for possible security risks.
  • Deliver risk mitigation solutions to protect BTs brand and reputation.
  • Deliver software escrow capabilities of vendor supply chains to mitigate risks to the availability of networks and services to BT’s end customers.

We’ll also need to see these on your CV

  • Degree or significant experience in electronic/systems engineering (e.g. micros, comp-sci, signal processing, control systems, telecoms)
  • Understanding of embedded systems and implementation
  • Knowledge of custom logic systems e.g. in FPGA
  • Knowledge of C++, C and Java, including in an embedded setting
  • Technical security experience (e.g. reverse engineering, discovering vulnerabilities, generally  understanding how things work)
  • The successful candidate must be willing to undergo Government Security Clearance to SC level

Customer Service Desk Advisor

What you’ll be doing

• To ensure that agreed Customer Service targets are achieved for customer contact measures/dashboard.
• To operate any systems implemented.
• To Process orders on Premium Standard; Stillage’s etc to meet target deadlines Resolving escalations and complaints – it is key these are resolved quickly to ensure customer service and support customers.
• To follow processes to carry out the role.
• To resolve raised cases within standard target lead times
• To respond to customer calls and emails within standard target lead times.
• To perform other duties within their grade and competency base, as directed.
• To escalate when appropriate to complex case team or team leader.

We’ll also need to see these on your CV

• A good communicator – both verbally and in writing to ensure the best possible customer service.
• Basic computer skills – the ability to use systems, emails and Microsoft Office competently without guidance.
• Multitasking – deal with multiple customer queries across multiple platforms (email, phone etc).
• Problem solving – use methodical problem solving skills to ensure the most efficient route to resolution.
• Team work – work well individually and as part of a wider team to delivery the best customer experience.
• Time management – to deal with customer queries/ complaints in a timely manner.

Telesales Manager

The SME Desk Sales Manager  is a core role focused on growing our large volume SME customer base, as part of our new Advertising and Media division. The role requires focus on both revenue retention and growth, for a range of BT’s current advertising assets (including the BT Phonebook, Phonebook Online, Ad words) and also for our growing portfolio and new propositions, such as In Link and Smart Messaging.  This is a key role to ensure we achieve our ambitious SME revenue targets YoY and will offer you the opportunity to make a real difference in a short space of time.

What you’ll be doing

You’ll be:
• Coaching and developing a desk based SME sales team in order to retain and grow our customer base and revenue, through improving agent performance.
• You will have a high awareness and knowledge of the printed & digital directory & advertising market, keeping an up to date knowledge of industry trends or technical developments that may impact on the Phone Book offering
• Develop strategic growth plans for BT’s SME market to overachieve against annual/quarterly revenue targets
• Acting as a brand ambassador for BT Advertising and Media (Phone Book) both in the external market and with internal stakeholders, demonstrating best in class sales behaviour
• Working with internal teams to increase customer satisfaction and quickly and effectively address customer pain points
• Provide input to future product and solution developments with both internal teams and external suppliers
• Contribute to Phone Book sales strategy with regards to propositions, go-to-market plans and pricing
• Manage a remote sales team to ensure best practice across both sites of continuous improvement and sales performance.

We’ll also need to see these on your CV

The ideal candidate will be a strategic thinker with the ability to work cross-functionally to lead scalable sales teams to provide best solutions for SME advertisers.
Strong analytical skills and coaching experience and a strong understanding of the classified market, building sales focused solutions.
– Experience in both print and digital advertising sales
– Extensive experience in sales management of a volume focused sales team
– An expert in coaching teams to improve sales performance and behaviours
– Proven ability to be able to sucessfully lead a team through times of significant change
– Be able to demonstrable experience of managing and driving significant growth
– Self-motivated; exhibits strong self-management and sense of urgency
– Ability to manage sales teams in a fast-paced, dynamic environment
– Proven ability to build consensus and work effectively with a cross-departmental team
– Exceptional writing and presentation creation skills
Must have technical / professional qualifications:
– Degree qualification or relevant job experience

Mobile Proposition Manager

The role requires the ability to understand customer needs, the competitive market and emerging trends for SME customers and work across teams to efficiently deliver proposition changes. The SME mobile propositions team is key to delivering a truly converged proposition offering in the future for BT and this role will input into the development and delivery of this. It requires leadership, tenacity, a passion to get things done at pace and a desire to deliver the best outcome for the customer and the business.

What you’ll be doing

You’ll be:

  • Accountable for creating new and managing existing propositions, ensuring they are competitively positioned and addressed key customer needs.
  • Owning the Go To Market and Channel strategy for the portfolio
  • Responsible for embracing new technologies, platforms and products delivered by other functions and turning them into marketable propositions within the SME trading unit.
  • The subject matter expert for the propositions and actively manage the proposition lifecycle.
  • Supporting the design and strategic direction of the SME Segment plans including roadmaps

We’ll also need to see these on your CV

  • Marketing experience preferably within portfolio or propositions management within the mobile industry
  • Ability to drive market penetration of products and propositions in a multi-channel environment
  • Ability to manage propositions through their lifecycle with clear target market and channel strategy
  • Ability to lead virtual teams
  • Expertise in go-to-market strategies for acquisition-led propositions
  • Desirable experience in Business to Business segment
  • A track record of commercial and/or technical achievement.
  • MIS management, MS Excel, PowerPoint
  • Demonstrable communication, interpersonal and relationship management skills.
  • Experience of broader communications services

BT Job Application Form/PDF

You can find out whether there is printable job application form available for BT from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for BT jobs;

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