COS Job Application Process
If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete COS job application, all you need to do is to read the article and follow the necessary steps.
COS is a fashion brand for women and men who want timeless, modern, functional and considered design. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Since launching in 2007 we have opened over 150 stores worldwide, all in carefully considered locations applying an architectural design concept that preserves buildings’ original features whilst creating a modern, welcoming space
Apply Online COS Jobs
The rest of the article includes the detailed information about COS hiring process. You can complete the online application process by followin the steps that are mentioned in the article.
We encourage diversity and welcome candidates from all backgrounds. The key qualities that we look for in our sales advisors are:
– 1 years previous customer service experience(preferred)
– Ability to work a flexible schedule (including weekends)
– Good brand awareness
– Excellent communication skills
Customer Service Manager
Reporting to the Global E-Commerce Manager in your role as Customer Service Manager you will be an ambassador for our company values. It is the positive attitude of our colleagues who focus on constant improvement whilst keeping it simple and the entrepreneurial spirit of our teams that makes the difference to our customers and business partners. We believe that our colleagues are the key to our success.
What you will do
– Responsible for executing the global e-commerce service strategy, monitoring and following up on the daily customer service operations from head office in liaison with our service centres.
– Ensuring SLAs are achieved, monitoring KPI’s and working alongside COS Customer Service Ambassadors in the service centres.
– Be an ambassador of customer service by providing insight about our customer service and secure it is always on top of mind.
– Work in close cooperation with business support together with CS Ambassadors by being the main point of contact for all COS customer service related matters, local and global, as the expert in the area and for the brand.
– Liaise with COS’ in-house copywriting team to produce strong and functional messages within COS tone of voice and customer focus in all channels of communication. Create seamless and easy for customers when shopping our site.
– Build and maintain a relationship with the Store Sales team to create shared knowledge between stores and online and be a key driver in the omni channel customer service project.
– Identify key areas of improvement and partner with global management team to implement tailored policies, procedures, technical improvements and training programs to address those areas.
– Support with any projects and expansion where customer service is involved.
– Reviewing, process, procedures and service offering to ensure that we have a best in class customer service function.
– Report on weekly, monthly, quarterly and yearly SLA results.
COS Job Application Form/PDF
You can find out whether there is printable job application form available for COS from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.
How to apply for COS jobs;