Daisy Group Job Application

Daisy Group Job ApplicationOnline Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete Daisy Group job application, all you need to do is to read the article and follow the necessary steps.

Why Work for Daisy?

Without our people, we wouldn’t be who or where we are today

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success. Whatever our employees do – from sales and marketing to engineering and customer service – their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

Apply Online Daisy Group Jobs

The rest of the article includes the detailed information about Daisy Group hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Deskside Engineer (AGFA)

Job Description

Objectives

The role of the Deskside Engineer is to act both as a specialist in specific product areas and provide support for
hardware and software maintenance calls and implementation requests. The role is considered a mixture of 1st and 2nd
line support.

Reporting to the customer, the candidate will be part of a small team who closely work together supporting
approximately 500 users over the region. They will act as a first point of contact for users in order to assist with first
time fixes. They will be desk-based and supporting colleagues at their desks.

Responsibilities

  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log
    such activities through the call systems as work is completed.
  • Working either within a team on site or as the single point of contact for site.
  • To install pre-defined computer ‘images’ onto desktop and laptop computers in the case of a serious system
    failure.
  • To install or re-install any applications onto PCs in line with installation procedures.
  • To perform diagnostic services using all available resources, including the use of other customer-based and
    external support parties.
  • To manage hardware repair through any customer defined warranty routes as required.
  • Open tickets and work with service desks where required including any external support parties for hardware
    equipment failures or software related issues.
  • To update call management systems with relevant notes to aid the customer, the end-user, other teams, and
    other members within our own team with resolutions, customer updates and escalations. Where no call
    management system exists, a spreadsheet or other means will be made available.
  • Provide alternative solutions, for example a “Box/Hardware Swap” where possible to provide a quick
    resolution with minimum inconvenience to the user.
  • Perform IMaC activities as defined within the customer contract as required.
  • Provide remote support to end-users.
  • If required, to provide simple patching services both from floor to desktop equipment and within the comms
    room.
  • If required, to provide simple cabling diagnostic services.
  • Ensure the Team Leaders or escalation points are aware of any potential escalations.
  • Complete all paperwork as required.
  • Overtime when required for out-of-hours/project activity.
  • Update Asset Database systems/spreadsheets.
  • Carry out other tasks as requested by the Team Leader/site contracts including but not limited to simple
    Health & Safety tasks within own working area plus regular process reviews to ensure compliance ahead of
    regular internal and external audit checks.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template
    accessible via the corporate Intranet.
  • Periodically review Daisy Security Policies – centrally hosted on the Intranet – to ensure full compliance with
    current legal, regulatory and company requirements.
  • If you are a Manager of staff, you must ensure:
    • your team are aware of their security responsibilities & know how to access Daisy Group Security
      Policies hosted on the Intranet;
    • the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
  • Carry out any ‘ad hoc’ assignments as and when required.
  • To be compliant with health and safety company policy and legislation.

Knowledge, Skills, Experience

  • Extensive desk-side experience
  • Strong product related technical background
  • Knowledge of Windows XP, Windows 7, Office 2000/2003 and above
  • Helpdesk systems
  • Manual installations, handovers user end-training
  • VPN/Wireless knowledge/Application delivery methods e.g. SCCM.
  • Can work to SLA’s
  • Provision of on-site support for maintenance calls
  • Act as a focal point for all work being undertaken in specific areas
  • To work as a member of the team to provide the most effective method of service delivery
  • To cover any IT related tasks when required within the scope of the contract
  • VIP/Exec support
  • Knowledge of basic printer maintenance
  • Ability to drive – Driving license (clean)
  • Established skills in specific products
  • Proven product related technical skills
  • Solid understanding of other technical areas
  • Communication skills
  • Can Do attitude
  • Approachable and willing to approach
  • Excellent customer facing skills
  • VIP/Executive support
  • Ability to prioritise
  • Initiative
  • Patience/tact and diplomacy
  • Problem solving
  • Attention to detail
  • Problem management
  • Lateral multi-tasking ability
  • Ability to make quick, accurate, decisive decisions in order for service delivery to meet SLA’s
  • Ability to work under pressure as an individual or within a team

Daisy Group Job Application Form/PDF

You can find out whether there is printable job application form available for Daisy Group from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for Daisy Group jobs;

https://daisygroup.com/vacancy/

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