Dunelm Job Application Process
Dunelm is a British home furnishings retailer with 169 superstores, 3 high street stores and over 100 in-store Pausa coffee shops, throughout the United Kingdom. One of the largest homewares retailers in the United Kingdom, Dunelm’s headquarters are in Watermead Business Park, Syston in Leicestershire, England. It also has its own factory for curtains, blinds and accessories, based in Leicester. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
It all started 30 years ago in Leicester, when Bill and Jean Adderley opened a home textiles business offering a wide range of products at affordable prices. Their first shops were small high street units, based in a few towns across the East Midlands. But thanks to their philosophy of “simply value for money”, the business began to grow and grow. Today, there is now over 140 Dunelm stores right across the UK and Northern Ireland. Our company is built around the strong relationships we have with people, not just our customers, who we value above all. Not just our suppliers, many of whom have supported us from the very beginning, but also our 9,000 staff, whose hard work and commitment has made our business such a success story. A success story that you too could be part of. Dunelm is an active recruiting company. It usually employs staff who will work full time in entry-level jobs.
How to apply for Dunelm jobs
Step 1 – Use Official Website.
Step 2 – Type the name of the position you want and the region you want to work in and click the “Search Jobs” button.
Step 3 – Start the application process with the “Apply” button in the position you have chosen.
Step 4 – If you do not have a membership, you can complete your application by filling out your personal and contact information, creating your membership and uploading your CV.
Dunelm Jobs & Salaries
The rest of the article includes the detailed information about Dunelm hiring process. You can complete the online application process by followin the steps that are mentioned in the article.
Sales Assistant – Stock and Delivery
It’s a great feeling when your home is just how you like it. That’s why firm are looking out for exceptional Stock and Delivery colleagues who will help to make customers’ homes within the York area that little bit comfier.
Dunelm need you to be able to understand what makes a home work, have a go, improve and trust your instincts to help your team to make customers’ shopping experience that little bit smoother, comfier and cosier.
Dunelm all love shopping for homes, they are always planning, dreaming and exploring and homes are never perfect and never finished. It will be your task to ensure that stores are brimming with product and firm have great on shelf availability and also advise and inspire customers, through excellent customer service. Stores should always look their best, excellent merchandising is the bread and butter of business.
Customers come in all shapes and sizes – starting out, settled down, classic tastes and bling-loving, what they all have in common is a love of their homes – and they need you to share that too.
A minimum of 16 hours per week, they require full flexibility as shift patterns will vary and include a minimum of one evening shift and one weekend shift per week.
Barista/Coffee Shop Assistant
Service Desk Analyst
As a Service Desk Analyst, you will be responsible for investigating and resolving 1st line technical incidents and service requests for Dunelm Colleagues across all locations. Incidents and requests are received via the following contact methods, phone, email, self-service portal and face to face. You will be expected to function within SLA’s and focus on providing the highest level of Service to users. You will work as a member of a high performing team and will continually strive to improve processes and provide service excellence to the Dunelm user base. You will naturally present yourself as a trustworthy, professional and a technically proficient Service Desk Analyst.
- Ensure a high level of service is provided to Dunelm.
- 1st Line Incident investigation capturing all relevant details to try to resolve the reported issue at first point of contact.
- Ensure that progress and updates are recorded within the Incident Management system so there is a full audit history.
- Proactively resolving incidents and service requests within agreed SLA.
- User account management to ensure correct roles can be actioned with the correct access.
- Ability to transfer technical knowledge into customer friendly ‘speak’ while supporting applications remotely.
- Excellent telephone manner to ensure that they are speaking to all customers clearly and precisely to help minimise impact and diagnose issues over the phone. Also, to help the customers feel at ease when contacting the I.T Service Desk.
- Ensure the end user is kept up-to-date with regular progress updates to their incident/requests.
- Ensure the Service Desk Team Leaders are kept up-to-date with planned work, workload and activities being undertaken.
- Working closely with the Service Operations to ensure a seamless service is provided to the end user.
- Work with team members to facilitate knowledge transfer between members of the appropriate escalations to Service Operation team.
- Escalate high priority incidents and problems to the relevant teams in accordance to the Incident management policy.
- Working with the Service Transition Team to ensure a seamless transition of services into the support environment.
- Work with the Business Partners to establish business needs, identify opportunities for improvement and assist put in place solutions that meet the needs of the business.
- Maintain confidentiality always.
- Identify areas of improvements within the service the IT Service Desk Team provide to the business in orders to streamline processes and minimise cost.
- Where possible, schedule business impacting maintenance on laptop\desktop\tills outside of the working day.
- Work with the Service Transition Team by identifying incident trends to help reduce call and incident volumes.
- Create Knowledge Base documentation and recommendations for support also to knowledge transfer to other team members.
- Identifying training needs for the team and individuals.
Essential Skills/Experience
- Excellent time management skills
- Flexible to changing working patterns and weekend working – This role is shift based (7:00am to 19:00pm Monday to Friday, Saturday 08:00am to 17:00pm, Sunday 09:00am to 17:00pm)
- Service Desk Experience 1 Year Minimum
- Experience of working in a fast-paced Service environment
- Exceptional communication and organisational skills with an ability to work under pressure and to timescales
- A good team player, willing to support colleagues
- An ability to negotiate and manage relationships to get things done
- Exposure to Active Directory, SAP, Retail Java, Microsoft Office applications
- Retail Experience
- Service Now Experience
Dunelm Job Application Form/PDF
When recruiting personnel, Dunelm primarily examines online applications made from its career site and recruits regularly from there. You can also fill in the application form via the site you can reach at the end of the article and send your job application to the company. In addition, you can apply face-to-face by contacting the nearest Dunelm and submitting a CV by hand, if there is a purchase.
How old do you have to be to work at Dunelm?
You must be 16 years or older to work for Dunelm.
How much does dunelm pay an hour?
Average Dunelm hourly pay ranges from approximately £9 per hour for Retail Sales Associate to £10 per hour for Team Leader.
Does dunelm pay weekly or monthly?
Paid every 4 weeks on a Friday. Normally get wage slip via email the Wednesday before you get paid.
How much is dunelm staff discount?
Dunelm have a great app for all colleagues to use with big discounts on loads of brands including holidays, shopping, entertainment and more. We also receive 15% discount for in store and online orders and once a year we have a double discounted weekend. You get a birthday off and a charity day off all paid.
How long does it take for me to hear back on my application?
It can be up to 3 weeks, so please be patient. F’rm like to look at all applications very carefully, but some of more popular roles attract a large response and it can take them a while to get back to everyone.