G Forces Web Management Job Application

G Forces Web Management Job ApplicationOnline Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete G Forces Web Management job application, all you need to do is to read the article and follow the necessary steps.

Are you ready to become a ‘GForcer’ and NetDirector® expert?

It takes the right person, with the right attitude, dedication, and above all, lots of hard work. But as a GForcer you will be rewarded with; quarterly parties, free fruit before 9am, a generous holiday allowance of 25 days + up to 5 additional days for long service, your birthday off, a fun and enjoyable working environment, discounted healthcare package, preferential car-buying rates, childcare vouchers, enhanced maternity and paternity, Perkbox employee discounts and flexible working hours. That’s got to be worth it!

Apply Online G Forces Web Management Jobs

The rest of the article includes the detailed information about G Forces Web Management hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Software Support Executive

The Role

We are looking for a highly-motivated, deliver focused individual to join the Second Line Support team. As a Software Support Executive, you are responsible for delivering daily objectives within the Second Line Support team and working under Client Services Management. The team will be proactively working on delivering exceptional customer care for our International offering and ensuring all SLA’s internally and externally are met, whilst completing all work to the highest standard.

This Software Support Executive role will sit within the Second Line function and they will be responsible for ensuring all Second Line support for GForces products, Vehicle Data imports, exports and 3rd party issues/requests/configurations are completed against GForces work flow/business processes and met with a resolution alongside any SLAs, contractual agreements or KPIs set.

Essential Skills

§ Ability to understand software processes through a business and following predefined SLAs

§ Ensuring you can prioritise and manage workload to meet all SLAs and KPIs

§ Ability to understand software and when confident in NetDirector® to aid in identifying defects, features and requests

§ To analyse and interpret different data sets for the use of reporting/KPIs/Benchmarking

§ An understanding of all Vehicle Data requirements including Imports, exports, rule management etc. is desirable

§ Demonstrate innovation and pro-activeness every day, with your team and to your clients

§ Full understanding of project/product build and configuration process

Responsibilities

§ Ensure all SLA’s are met within the team both internally and externally

§ Responding to all requests or issues in a quick, clear and effective manner and within set SLAs

§ Facilitate Buddy scheme within your team and knowledge sharing on a daily basis

§ Adapting new software and processes internally, as well as suggesting improvements to increase efficiency

§ Operate within tight deadlines, delivering results on time and to plan

§ Engaging with customers via Email, Live Chat and Telephone

§ Actively achieving high levels of customer satisfaction both individually and across the team

§ Embody GForces four I’s and C.O.R.E behaviours, showcase and influence towards team members & clients

§ Facilitate relationships with 3rd party suppliers where required. For example, Bold Chat & ZenDesk

§ Ensure all internal stakeholders/customers are kept up to date regularly with any/all requests

§ Ensure all SLAs and/or contractual agreements with suppliers/partners/clients are adhered to

§ Actively seek solutions to all requests, product configurations, customer issues, and 3rd parties

§ Provide a communication layer between International First Line Support and GForces production departments to ensure swift resolution

Salary

£18,000 – £24,000 DOE

Location

Office Based – Kent

Department

Client Services

Position Reports To

Client Services Manager

Benefits

  • 25 days holiday plus birthday off
  • Up to 5 additional days holiday for long service
  • GForces group pension plan
  • Discounted health care package
  • Preferential car buying rates
  • Childcare vouchers
  • Perkbox employee discount scheme
  • Enhanced maternity and paternity
  • Quarterly appraisals and development planning
  • Regular socials and company events
  • Fruit before 9am
  • Flexible hours

G Forces Web Management Job Application Form/PDF

You can find out whether there is printable job application form available for G Forces Web Management from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for G Forces Web Management jobs;

http://www.gforces.co.uk/careers/

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