H&M Job Application Process
H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. As of November 2019, H&M operates in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions. It is the second-largest global clothing retailer, behind Spain-based Inditex (parent company of Zara). Founded by Erling Persson and run by his son Stefan Persson and Helena Helmersson, the company makes its online shopping available in 33 countries.
Considering all these features, H&M is a growing company and needs new staff for each new store to be opened. Currently, it has 126,376 employees working at 5,076 locations. Each newly opened store means approximately 50-75 new staff. H&M often looks at the attitude of the person when they come to the interview and attitude in human relations before experience when recruiting staff. Because experience is gained, but the lost customer is not easily recovered. The positions where it buys the most are usually entry-level. From time to time, H&M jobs also recruits periodic and part-time personnel, especially in the summer months.
Apply Online H&M Jobs
The rest of the article includes the detailed information about H&M jobs and firm’s hiring process. You can complete the online H&M job application process by following the steps that are mentioned in the article.
In principle, H&M jobs accepts online applications. For this reason, it will be positive for you if you prepare yourself a CV in a virtual environment. If you wish, you can apply face-to-face by going to the stores and giving your CV by hand, but as we have mentioned, the H&M job applications are primarily through H&M’s own career site and online application will be your profit in terms of gaining speed.
Sales Advisor
- Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
- Answer phones courteously and promptly
Job Knowledge
- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Efficiency
- Execute reductions, price changes, transfers and cash register routines
- Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
Team Player
- Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
- Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook
- High School graduate or equivalent preferred
- 6 months of experience in customer service, retail industry preferred
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
Competencies:
- Excellent customer service skills
- Ability to recognize and execute selling opportunities
- Ability and willingness to run a cash register
- Good communication and organizational skills
- Ability to multitask in a fast-paced environment
- Ability to take initiative to complete tasks and solve problems
- Ability to meet deadlines
- Ability to manage time and prioritize
- Must be able to work a flexible work schedule including nights and weekends
Department Supervisor
- Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands
Job Knowledge
- Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
- Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
- Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
- Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
- Serve as second interviewer and note taker for staff interviews
- Act as a management witness, on behalf of H&M, in employee discussions as needed
Efficiency
- Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
- Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
- Actively use sales information to make business decisions regarding merchandising
- Approve timesheets on a daily basis in the timekeeping system
- May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Team Player
- Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
- Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
- Ensure that all employee issues are immediately brought to the attention of management team
- High School graduate or equivalent; Associates Degree preferred
- 1-2 years of retail customer service experience
- Prior supervisory experience is a plus
- Open availability based on business need
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a stepstool
Competencies
- Exceptional customer service and interpersonal skills
- Ability to provide feedback in a constructive and professional way
- Ability to be proactive to drive sales
- Ability to prioritize task execution based on business need
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to multitask in a fast-paced environment
- Basic computer skills such as data entry are needed
- Ability and willingness to run a cash register
- Ability to provide constructive, straightforward feedback and to coach staff
Department Manager
Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
View all Department Manager jobs.
- Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
- Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
- Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality
- Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
- Proactively ensure your team has knowledge on all product, campaign,
- promotion, display guidelines and merchandise information
- Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations
- Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
- Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
- Responsible for knowledge and completion of cash office operational functions
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- May be assigned overall store responsibility in absence of Store Manager
Customer Service
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point
Financial Accountability:
- Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
- Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
- High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a stepstool
Competencies:
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Ability to be proactive to drive sales by creating selling opportunities
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to take own initiative and work under own direction
- Ability to work strategically, tactically and operationally
- Able to multi-task in a fast paced environment
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to provide feedback in a constructive and professional way
- Ability to handle conflict and resolve problems constructively
- Experience in administrating progressive discipline process and performance management
- Basic computer skills, such as browser navigation, software interaction and data entry are needed
- Open availability including evenings and weekends
- Minimal travel required as necessary (i.e.Workshops)
H&M Job Application Form/PDF
You can find out whether there is printable H&M job application form available for H&M from the last section of the article. It is one of the essential steps to download the H&M jobs application form and fill it out with necessary information. After this step, you can finish the H&M jobs application process by visiting one of the branches of the company to submit your application or by submitting the application online.
FAQs about working at H&M
How much do you get paid at H&M?
The average H&M salary ranges from approximately £15 per year for Sales Advisor to £35 per year for Retail Sales Associate. Average H&M hourly pay ranges from approximately £8.50 per hour for Cleaner to £9.50 per hour for Sales Assistant.
What is H&M employee discount?
Employees receive 25% from all H&M brands. H&M also offers its employees Friends and Family discount cards so the people you love can enjoy our great fashion.
How old you gotta be to work at H&M?
At least 18 years old.