House of Fraser Job Application

House of Fraser Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete House of Fraser job application, all you need to do is to read the article and follow the necessary steps.

House of Fraser is a British department store group with 57 stores and 2 outlets across the United Kingdom and Ireland. It was established in Glasgow, Scotland in 1849 as Arthur and Fraser. By 1891, it was known as Fraser & Sons. The company grew steadily during the early 20th century, and after the Second World War a large number of acquisitions transformed the company into a national chain.

Apply Online House of Fraser Jobs

The rest of the article includes the detailed information about House of Fraser hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Sales Adviser – A totally customer focused role driving customer loyalty and high average spends through the provision of an individually bespoke service. Consistently delivering excellent customer experiences and achieving personal targets. Level 2`s will also train, coach and develop members of the team as requested and support the Service Manager to organise the workload and team to achieve results.

Key accountabilities and decision ownership:

  • Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace.
  • Achieve all targets by providing a bespoke and commercial fitting room service, helping to style customers by actively listening to their needs taking into account their lifestyle and body shape.
  • Promote House Brands and Own Bought lines at every opportunity.
  • Introduce customers to, and demonstrate enthusiasm for all Multi-channel services to drive sales and build customer loyalty.
  • Resolve complaints and queries effectively face to face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
  • Effectively use POS systems and processes to enhance the customer experience to Company guidelines and policies.
  • Maintain high standards of personal presentation including wearing a name badge.
  • Take an active role in supporting in store eventing, providing ideas and feedback on ways to improve.
  • Maintains sophisticated retail and visual standards to create theatre and capture the customers imagination.
  • 100% compliant in Loss Prevention and Health and Safety policies, procedures and legislation.

Service Adviser – A totally customer focused role driving customer loyalty and high average spends through the provision of an individually bespoke service. Consistently delivering excellent customer experiences and achieving personal targets. Level 2`s will also train, coach and develop members of the team as requested and support the Service Manager to organise the workload and team to achieve results.

Key accountabilities and decision ownership:

  • Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace.
  • Achieve all targets by providing a bespoke and commercial fitting room service, helping to style customers by actively listening to their needs taking into account their lifestyle and body shape.
  • Promote House Brands and Own Bought lines at every opportunity.
  • Introduce customers to, and demonstrate enthusiasm for all Multi-channel services to drive sales and build customer loyalty.
  • Resolve complaints and queries effectively face to face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.

Service Support Specialist – To deliver a world leading administration operation; ensuring total focus on driving excellent customer service, both on the shop floor and back of house. Investigate and monitor cash flow and achieve 100% accuracy in Company procedures and audit compliance. Level 2`s will also train, coach and develop members of the team as requested and  support the Service Manager- Internal to organise the workload and team to achieve results.

Key accountabilities and decision ownership:

  • Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace for both Internal and external customers.
  • Manage the customer relationship by responding to customer complaints / queries; face to face, via telephone and in written format to maintain customer loyalty.
  • Ensure internal controls and timeframes are adhered to in line with policies and procedures, Company’s One Best Way and ensure 100% audit compliance.
  • Provide a comprehensive administration support service to the Store in the areas of cash handling, procurement, Store P&L accounts and HR administration.
  • Investigate cash and P&L discrepancies to maximise the profitability of the store
  • Maintain an accurate and confidential service safeguarding both personal and electronic file information for HR and Financial data.
  • Effectively utilises POS systems and processes to enhance the customer experience to Company Guidelines.
  • Maintain high standards of personal presentation including wearing a name badge.
  • Take an active role in supporting in-store eventing, providing ideas and giving feedback on improvements.
  • 100% compliant in Loss Prevention and Health and Safety policies, procedures and legislation.

Skills, know-how and experience:

Must have:

  • Relevant customer facing and administration experience with a consistent career path which reflects the role.
  • Proven track record of delivering results against target and deadlines.
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Relevant operational experience with the analytical skills to interpret data and identify opportunities to improve.
  • Computer literate and can demonstrate an ability to learn new software packages.
  • Ability to work as part of a team consistently delivering excellent customer experiences

Deputy Store Manager – The Deputy Store Manager is a critical operational role within House of Fraser. This role has accountability for delivering the relevant Multiple Category Sales plan. The role will also deputise as required in the absence of the General / Dual Site/ Store Manager.

The role holder is required to inspire the teams within the Store and influence across the Business to maximise profitability by delivering a Best in Class service experience to our customers.

It requires the role holder to use skills to implement operating, workforce, budgeting and forecasting plans and effectively deliver change initiatives within their multi categories. This must be complimented with a daily operational focus on motivating and engaging with the multi category teams, delivering a consistently memorable customer experience, optimising sales and delivering excellent standards.

It is a front line, shop floor focussed position that requires strong inspirational leadership and role modelling the House of Fraser values. The capacity to be resourceful, flexible and resilient to manage and exploit the opportunities and challenges a HOF Department Store will present is also key.

Driving the delivery of eventing and building strong relationships with our hospitality partners will be key in supporting dwell time and optimising the customer experience.

To maintain existing customer loyalty and to acquire new customers through creating brilliant localised customer experiences.

Support is provided from the General /Dual Site/ Store Manager, Stores Director and Support Teams.

This is a Store based role. Mobility to move for progression opportunities is key and travel to other sites will be required from time to time.

Key accountabilities and decision ownership :

  • Achieve Store Business plan targets and KPIS by identifying commercial opportunities and exploiting all established channels and local market initiatives
  • Manage any allocated budgets within guidelines
  • Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace and achieve all customer measurement targets
  • Continually build the capability of your team to be inspirational through effective resource planning, robust development, performance management and succession planning for the wider good of the Company
  • Develop a one team approach with Brand Partners engaging them with the Brand and supporting the development of their business
  • Engage all teams utilising the voice of the team forums and all other communication channels to drive a culture of inclusivity, continuous improvement and innovation throughout the Store
  • Support Local Community initiatives including those for the House of Fraser foundation and Responsible Retailing
  • Demonstrate effective analysis of performance and customer metrics and data to support effective decision making and problem solving
  • Deliver operational excellence front and back of house, ensuring visual and retail environments, experiences and standards are prime and compliant with all internal guidelines and external legal and Health and Safety requirements

House of Fraser Job Application Form/PDF

You can find out whether there is printable job application form available for House of Fraser from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for House of Fraser jobs;

https://apply.houseoffraser.co.uk/jobs

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