Irwin Mitchell Job Application

Online Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete Irwin Mitchell job application, all you need to do is to read the article and follow the necessary steps.

Irwin Mitchell is a firm of solicitors in the United Kingdom, established in Sheffield in 1912. Since the merger with Thomas Eggar in 2015, the firm now has 14 offices across 14 British cities. The firm has more than 180 partners, 900+ associates, consultants, senior advisors and other fee-earners, employing in total over 2,100 people. The company was ranked 17th largest UK based law firm in terms of worldwide revenue in the 2014/2015 year with a turnover of £210.6m.

Apply Online Irwin Mitchell Jobs

The rest of the article includes the detailed information about Irwin Mitchell hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Customer Support Consultant

You will have a positive telephone manner and assertive negotiation skills whilst being a good communicator. Previous knowledge of a consumer or financial market would be advantageous. You must be confident dealing with clients and have good communication skills and be able to demonstrate a high level of customer service. A team player you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression.
Working hours for this position is 37.5hours per week.
Main Duties
  • To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.
  • To record all customer contact accurately on the collections system.
  • Treat all customers fairly, professionally and at within legislation and codes of practice.
  • Deal with general account enquiries and take routine payments from customers.
  • Update account information (address / contact details, bank details and payment method).
  • Liaise with other departments on behalf of customers to resolve problems.
  • Record customer complaints and relevant information accurately in accordance with complaints procedure.
  • Transfer calls to other departments as required.

Filing Clerk

As a Filing Clerk in one of our busy offices, you’ll be instrumental in ensuring things run smoothly behind the scenes. By providing an efficient filing service, you’ll help our solicitors to really focus on our clients. Whether you’re filing, indexing or archiving you’ll be handling important legal documents, so you will need an excellent eye for detail. You’ll make sure that information is quick and easy to locate.

You should be fully committed to carrying out large volumes of filing while retaining a good level of accuracy and efficiency.
Ideally candidates should possess practical experience within a similar role and have good knowledge of filing systems both alphabetical and numerical. However, full training will be provided. Whilst some of your tasks may be repetitive, the ability to make a difference to our solicitors and clients makes this an extremely important role. The role would therefore suit someone who has a genuine interest in helping our clients receive an exceptional service at the time when they need it most.

Customer Support Representative

As a Customer Support Representative you will work in a dynamic team of 10 to 13 experienced and friendly claim experts. The department is fast paced but not commission orientated, we are focused on quality and exceeding the expectations of our clients. While the role is primarily telephone based there is an element of administration and it is you responsibility to ensure all set tasks are completed to the highest of standards.

The Hours

With flexibility the role will involve working on a rota basis between the hours of 8am and 9pm Monday to Friday and between 8am-6pm on Saturday and 9.30am-5.30pm on Sunday. This includes public bank holidays. We are looking for candidates to work a minimum of 21 Hours.

Conduct and Regulatory Assistant

You will be an exceptional communicator; acting as a point of contact for the team in order to triage any verbal or written queries as well as responding in a timely manner to any queries that come into the team inboxes. Given the nature of the role, you will have previous experience of working in a pressurised environment with the ability to react positively to changing priorities and deadlines.

Part of your role will involve feeding back to the business when there has been non-completion of training, escalating when necessary to mitigate risk to the business as soon as possible. With this in mind, you will have the confidence to challenge when necessary.

You will collate and analyse feedback obtained on the team’s performance to help to make service improvements going forward and ensure best practice is maintained. Additionally, you will undertake continuous professional development to ensure that your own knowledge is up to date and relevant.

If you are an excellent team player and have ambitions to work within the regulatory sector, we would love to hear from you.

Irwin Mitchell Job Application Form/PDF

You can find out whether there is printable job application form available for Irwin Mitchell from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

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