Towergate Insurance Job Application

Towergate Insurance Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete Towergate Insurance job application, all you need to do is to read the article and follow the necessary steps.

As one of the UK’s largest independent insurance intermediaries, we’re always on the lookout for people who want make their mark and help us shape something unique.  With over 4000 employees across 100 offices, a spirit unrivalled in the industry, and big ambitions for the future, there’s never been a better time to join Towergate.

Towergate Insurance Job Application

Apply Online Towergate Insurance Jobs

The rest of the article includes the detailed information about Towergate Insurance hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Regional Sales Manager

To maintain, manage and develop the region allocated to achieve the agreed sales plan. Responsible for the results of the region including delivering incremental case increases through the development of new and existing brokers and managing inforce book.

Principal Objectives & Responsibilities

  • Full responsibility for the region on a daily and long term basis
  • New business acquisition, handling the complete sales life cycle
  • Lead the diversification of Paymentshield into new market areas
  • Add new relationships
  • Identify target firms and develop a sales strategy
  • Develop process and structures with intermediaries to improve their sales conversion rates
  • Ensure delivery of contact/relationship management strategy to maximise business results from region
  • Develop an appropriate business plan to maximise sales within the region
  • Minimise impact of attrition on region in force book
  • Engage with key stakeholders within intermediaries to commit to selling Paymentshield products
  • Conduct group meetings with Brokers and run workshops.
  • Present on stage at network road shows.
  • Train intermediaries to ensure understanding of the sales proposition
  • Develop the region and lead the business development activity
  • Use MI and market trends to drive strategy
  • Work closely with the IST, Sales Support and Key Account Management Teams
  • Work closely with Paymentshield Group Businesses
  • Such other duties as the management may from time to time reasonably require

Key Performance Indicators

  • New business
  • Broker retention
  • Business retention activity
  • New Broker sign up
  • Product Mix
  • Business quality

Key Competencies

Competence / Level

  • Communicating & Influencing
  • Self development
  • Managing Relationships
  • Class of risk and  product knowledge
  • File Management
  • Planning and organising

Essential:

  • Industry and regulation knowledge
  • Sales skills, experience on a B2B level
  • Relationship management and business development skills
  • Ability to operate on a consultancy basis
  • Influencing skills
  • Self starter with ability to travel breadth of area
  • Ability to develop and execute business plans
  • Prospecting
  • Strong presentation skills
  • Ability to communicate at all levels
  • Delivers results
  • Customer segmentation skills
  • Ability to work independently and within a team
  • Ability to Travel
  • Understanding of how to use MI Data
  • Prepared for Travel and overnight stays

Desirable

  • Understanding of GI market
  • Strong Understanding of Paymentshield and Towergate  group proposition
  • Market knowledge & practice

Claims Handler

To contribute to the achievement of business objectives by providing an efficient, high quality, reliable claims service to our customers.

To deal effectively with all claims which are allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Developing your technical capability to provide an efficient claims service, ensuring that company policy, procedure and regulatory requirements are adhered to at all times

Principle Objectives and Responsibilities including the following, other objectives may be assigned:

1.     Ensure effective and economic resolution of all claims handled within the unit, thereby providing a technically efficient, accurate and compliant service

2.     Monitor results and identify underlying trends to address problems and achieve agreed targets

3.     Personally handle complex and/or sensitive claims arising within the team.

4.     Manage and control your flow of work to ensure that service standards are achieved

5.     To undertake training in line with agreed objectives and keep up-to date with technical, legal and market developments via use of e-learning, internal training and reading market related material.

6.    To maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training and ensuring that this is recorded in line with Training & Competency requirements.

7.     To conduct the business of the Company at all times in a courteous and efficient manner.

8.     The jobholder will be responsible for adhering to all the Group’s procedures and policies in relation to the identification and management of potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.

9..    To undertake any other task as may reasonably be required by the Company.

 

Competency Required Level How competency will be assessed [choose from]
General Insurance principles and practice

Knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them: Indemnity, utmost good faith, subrogation, contribution, insurable interest, condition of average, proximate cause, material fact, fundamental risks, proposal forms, certificates, types of product, policy documents, claim forms, policy cycle, compulsory insurance, co-insurance, contract certainty principles.

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others /

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

 

Class of risk and product knowledge

Knowledge and understanding of standard policy terms and acceptable market variations of the range of products sold by the Firm.  Knowledge and understanding of rating procedures and relevant risk factors. Understanding of the potential for risk improvements.

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others /

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

 

Legal aspects of insurance

Knowledge and understanding of the nature and sources of

law, the law of tort, the law of contract, the insurance contract and their application.

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others /

Completion of training modules;

Completion of external exams;

 

General insurance regulation &

business ethics

Awareness of the changes and development in regulation (FSA) and the impact these have on our business.  Understanding of procedures such as ICOBS, financial crime, TCF, complaints handling, FOS, conflicts of interest.

 

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others /

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

Notification of claim

Accurate and relevant data capture to allow for the investigation and/or settlement of a claim.

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

Claims handling

Able to recognize different circumstances of a claim and the

application of relevant rules, regulations and statute law.

Able to work within handling authorities and referral

procedures.

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

IT Skills

Demonstrates an ability to use standard and company specific IT software

Basic Understanding /

Basic understanding and able to apply knowledge /

Detailed understanding and application [and able to supervise others] /

Application of expert understanding and able to supervise others /

File audits and training record;

Completion of training modules;

Completion of external exams;

Feedback from staff and/or supervisor;

Observation in the workplace

Account Handler

The role of the Account Handler is to provide office based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal.  The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.  The role will be to deputise for the Account Handler Team Leader as required in the day to day running of the team.

Key Responsibilities

  • Ensure the smooth running of assigned portfolio on a day to day basis
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
  • Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
  • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
  • Prepare template client reports as request by Account Executive
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Ensure that any correspondence produced or issued by Towergate is accurate and adheres to any published brand guidelines
  • Proactively initiate & manage the gathering of relevant data for each client’s scheme renewal and ensure accuracy at all times & assist with the analysis of data as required

Customer Service Advisor

  • Outbound calls to customers due for renewal
  • Overcoming objections and selling the renewal over the phone
  • Working to targets
  • Working in a compliance driven environment

The ideal Insurance Customer Service applicant must be/have:

  • Confident on the phone
  • Have the ability to think on their feet when handling objections from a customer
  • Strong written and verbal communication
  • Willing to work to targets
  • A strong will to succeed
  • Able to build rapport with customers
  • Able to work to guidelines and regulations
  • Have excellent customer service skills

A basic salary of £16,900 per year, with the potential to rise up to £19,650 through our unique ‘recognising excellence’ package.

Towergate Insurance Job Application Form/PDF

You can find out whether there is printable job application form available for Towergate Insurance from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for Towergate Insurance jobs;

http://www.towergate.com/careers

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