Online Careers at Waterstones
You love books? We love books. Our customers love books too, and love buying books and gifts from us, thanks to the fantastic environment, choice and service provided by our knowledgeable, friendly and enthusiastic teams.
Working at Waterstones
At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café Ws, or keeping the wheels turning efficiently behind the scene. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one). So if you are friendly and flexible*, and you think you have what it takes, click the link below.
*and love books…
- Minimum age requirement : 16 years old or older
- Working hours : It varies by location
- Present position : Assistant Shop Manager, Booksellers
- Printable application form : NO (Doc or PDF)
I Want to be a Bookseller
Our booksellers are the hearts of our bookshops and what makes them so unique and enticing. They pride themselves on knowing what their customers want from their bookshop, and deliver it through their friendliness, enthusiasm, knowledge and love of books.
What Do We Look For in a Bookseller?
To be a great bookseller, you will first and foremost provide excellent customer service: friendly and professional at all times, you will deliver genuine customer service, face to face and over the phone, whether helping a customer choose a new book, or a special gift.
You will also contribute to creating enticing and vibrant bookshops. As a bookseller, you are vital to this – your passion for bookselling and willingness to help will ensure your customers look forward to coming into your shops. From creating inspiring displays to helping out at our special events, there will always be plenty of opportunity to use your initiative.
Waterstones bookshops work very cooperatively as part of clusters – five or six nearby shops who share knowledge and support each other. Our booksellers will often have the opportunity to work in more than one local branch – which is great for meeting more book lovers, whether customers or colleagues.
Please visit your local Waterstones shop and talk to one of our booksellers who will be able to advise you on the opportunities that are available.
You can use our Bookshop Locator for a list of our bookshops.
I want to join Office
Great booksellers need great people on hand in our Head Office to support them.
We’re sorry to say there are no current vacancies for roles at our Head Office. Please check back later for any updates.
Waterstones is changing.
We are the last remaining chain of specialist bookshops on the high street, and with more ways to read than ever, as well as competition from things like computer games and the sheer mass of information in the digital space, we are challenged with making our shops welcoming and interesting places to browse and explore, offering outstanding service, and an unrivalled array of bookshop events. They are staffed with passionate, knowledgeable booksellers, selling the right range of books for the local market, and who are ready to recommend that book that you didn’t know you wanted.
The local aspect is hugely important to us, and the “one size fits all” approach is firmly in the past. No two Waterstones bookshops are the same, with each shop tailoring its range to reflect the trends and interests of their local market, as well as the big national bestsellers that are in demand across the country. The local approach also extends to our Café W locations across the UK, where we bring you the best produce from local suppliers to cut down on food miles and support the local business community.
And it’s all about the books. Our Books of the Month and Waterstones Book Club, as well as things like the Waterstones Children’s Book Prize are used to champion the best new books across a range of genres and subjects with notable recent successes including The Miniaturist, the most successful debut novel of recent years, the phenomenal nature memoir H is For Hawk by Helen Macdonald, and John Williams’ Stoner, a quiet, intense novel that we turned into a bestseller forty years after its original publication.
On this new, improved website you will also be able to find a shop page for your local Waterstones, and have the option to nominate your local Waterstones and take advantage of our hugely successful Click & Collect service, where you can order from our website at the online price, and pick it up from your local shop. We have also vastly improved our online availability, and now have around 250,000 titles available within 24 hours, which greatly increases your chances of getting the book that you want, when you want it.
How to Apply for a Watersons Job
Click on the link below to apply for a job