Shop Direct Job Application

Online Job Application Process

If you are thinking of applying for a job at this company, this article will provide you with the detailed information. You can find out about what is required for each position and the extent of the positions available. In order to complete Shop Direct job application, all you need to do is to read the article and follow the necessary steps.

In 2016/17 we reported annual sales of £1.93bn – our fifth consecutive year of record sales. Our websites receive over 1.3m visits every day and 69% of our online sales now come from mobile devices. Through our digital stores and five star rated apps, we sell over 1,800 famous brands and deliver 49 million products to four million customers every year. And we’re proud to offer our customers a range of flexible ways to spread the cost of their purchases.

Apply Online Shop Direct Jobs

The rest of the article includes the detailed information about Shop Direct hiring process. You can complete the online application process by followin the steps that are mentioned in the article.

Operational Governance Officer


The Governance Officer will play a key role in designing, building, implementing and maintaining 1st line controls within FS Credit Operations to ensure policy, legal and regulatory requirements are fulfilled.


Responsible for the development, implementation and maintenance of 1st line control plans across all Credit Operations
Test controls to identify inadequate/missing controls and rectify control plan by implementing appropriate new or amended controls
Identify and report any potential regulatory or policy breaches
Challenge policy holders where policy, or lack of policy clarity, delivers poor customer outcomes
Develop, implement and maintain measures and metrics to assess customer outcomes
Monthly reviews with senior operations managers to feedback findings and recommendations
Identify opportunities to improve customer journey and seek feedback regarding Shop Direct.
Due diligence of third party partners


Complete risk assessments
Ownership of control plans: design, build, implement and maintain 1st line control plans based on process maps, speech analytics, customer databases, customer feedback, colleague feedback and external feedback;
On a monthly basis test controls, review exception reports, run SQL and speech analytic reports, produce
report summaries/dashboards and analysis for senior management highlighting concerns/issue, with recommendations;
Test customer journeys and conduct customer case reviews based on insight from control reports and speech
analytics and document findings;
Investigate findings identified in control process to understand business, regulatory and customer impacts,
document and provide recommendations
Research and run customer journey clinics for senior management, operations management and advisors: document findings/feedback and triage outcomes for remediation;
Produce customer journey maps, design metrics (including NPS insight) to measure and assess customer outcomes and TCF to produce recommendations for improvements;
Engage with organisations in the money advice sector to promote Shop Direct and proactively seek feedback as part of control insight;
Develop and guide quality assurance risk frameworks in FS Operations with the relevant department
Build and maintain a risk based framework for third party oversight. Manage and complete 1st line
control reviews with third party organisations (debt collector/purchasers)
Conduct ad hoc thematic reviews and assessments with Credit Operations, including but not limited to, findings,
new regulations, Published Thematic Reviews, occasional papers
Support and influence business health checks.

Data and IT Risk Manager

The scope of the role covers all Shop Direct (SD) and outsourced locations, both on and off-shore, and may require travel and presence at each of these sites at various intervals.

You will be providing assurance that governance and compliance requirements for access to all shop direct management information, applications and infrastructure are adhered to in line with SD policies and standards, and that general IT controls are adequate, effective and are operated in line with agreed control objectives. As part of this, you will be involved in reviewing technical security minimum requirements designed to restrict access to business applications, mobile devices, systems and networks to authorised individuals for specific business purposes.

A key element of the role will be the provision of assurance that Third Parties with which SD contract act and perform in accordance with SD risk appetite (including assurance over Data security controls). This will involve liaising with all relevant internal and 3rd Parties/Partners to ensure that appropriate access controls are implemented in line with Shop Direct Policies and Standards.

You will also play a key role in the production and delivery of regular testing/monitoring/insight and second line assurance reports to effectively communicate risk management issues and internal control deficiencies to Approved Persons, the FS Board and the wider Shop Direct business. To achieve this, you’ll need to build relationships to enable effective risk and assurance partnering with IT, major programmes and other change activity, collaborating with business owners/stakeholders to identify and document the risk position around key business applications.

As part of the role you will be coaching and developing a team of Assurance Managers to ensure an appropriate level of IT and Info sec awareness. Alongside this, you’ll also have responsibility for coaching and developing a first line network of Risk, Compliance, Data and Business Continuity coordinators.

Assistant Solicitor

The position of Assistant Solicitor represents a great opportunity to work within a critical support function of a major digital retailer and financial services provider.
This role will cover a broad range of commercial contracts, including IT, marketing, consultancy, sponsorship and general procurement, and will include contracting for our financial services business. A broad understanding of the implications of operating within a regulated financial services environment, including FCA requirements on outsourcing would be an advantage.  It will also entail regularly advising on aspects of intellectual property, data protection, distance selling and e-commerce.

Marketing Executive

We have an exciting opportunity for a dynamic marketing executive, with specific social media experience within the retail industry, to join our marketing team on a fixed term contract. Creative, proactive and passionate about creating engaging content for our audience, you will actively support the delivery of our social media strategy. Creating engaging communications for our customer on a daily basis, you will be a confident writer, writing copy for each piece of content across a variety of social platforms, doing so within the brands tone of voice; immersing yourself in her world and truly understanding who she is to best deliver against the channel’s objectives through engaging content.  You will manage all owned content for the brand, briefing our social creative team on weekly content requirements, including our Instagram photo shoot; coordinating the syndication and scheduling of this content.. Working with a number of stakeholders from across the business including marketing, trading, creative and buying, you will work on planned and reactive briefs, responding to business challenges; doing so in the context of previous learning’s from activity.

Shop Direct Job Application Form/PDF

You can find out whether there is printable job application form available for Shop Direct from the last section of the article. It is one of the essential steps to download the application form and fill it out with necessary information. After this step, you can finish the application process by visiting one of the branches of the company to submit your application or by submitting the application online.

How to apply for Shop Direct jobs;

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